Reference

Your privacy choices at radheexchange

Your radheexchange account, wallet checks and lobby activity are covered by this Privacy Policy before you open your account.

Account dataCookie controlsUPI privacyIndia requests
radheexchange Your privacy choices at radheexchange
ACCOUNT HELP

Reach us about privacy requests

You can contact us if you want to access, correct, update or question data linked to your account.

Privacy email Write to [email protected] for account data access, correction or removal requests. Use the email linked to your account where possible, and add only the details needed for us to identify the record.
Account chat Use the signed-in chat when your privacy question is tied to a recent login, device change or wallet entry. Chat lets us match your request with session signals without asking for extra documents.
Wallet desk For UPI, Paytm, PhonePe or Google Pay privacy questions, share the transaction reference shown in your wallet screen. We use it only to trace the matching account record and reply accurately.
POLICY PRACTICE

How we protect your account data

Our privacy work is tied to real account operations: login checks, wallet review, cookie settings, support history and record retention.

Data we collect

We collect account details, contact data, login activity, device signals, wallet references and support messages. We do not ask for your UPI PIN, full bank password or private phone unlock code.

Cookie choices

Cookies help keep you signed in, remember safe device settings and understand how policy pages are used. You can change browser cookie settings, though some account checks may need basic cookies.

Payment privacy

UPI, Paytm, PhonePe and Google Pay references are used to match deposits and withdrawals with your account. We limit internal access to these records and mask sensitive fields where practical.

Account security

We watch for unusual login patterns, repeated password failures and device changes that may affect your account. These checks help us decide when to ask for extra verification before access continues.

Retention periods

We keep records for as long as needed for account operation, dispute handling, legal duties and fraud checks. When a record is no longer needed, we remove it or reduce personal detail.

Your requests

You can ask to access, correct or remove certain account data. Some records may need to stay if payment rules, security checks or local law require us to keep them longer.

Privacy answers before you join

These answers explain how we handle common privacy requests connected with your account, wallet, cookies and support records. They are written for practical account use in India, not legal jargon. If your situation is different, contact us with the registered details linked to your account and we will review the request.

We collect the details needed to create and secure your account, such as name, mobile number, email, login data, device signals and wallet references. Extra checks may apply where local law or payment handling requires them.

We use UPI, Paytm, PhonePe and Google Pay references to match deposits or withdrawals with your account. We do not ask for your UPI PIN, and support will not request your full payment password.

Yes, you can ask for a copy of data linked to your account by contacting [email protected] or signed-in chat. We may verify your identity first so the data is shared only with you.

You can request a correction if your registered mobile number or email is wrong. We may ask you to confirm account ownership, especially when the change affects login access, wallet alerts or security messages.

We keep account, wallet and support records while they are needed for service operation, disputes, security checks and legal duties. When a record is no longer needed, we remove it or reduce personal detail.

Cookies may remember sign-in status, device checks and basic page preferences, including privacy settings where available. You can adjust cookie settings in your browser, but some account security checks may not work without basic cookies.

Send privacy concerns to [email protected] or use signed-in chat if the question is account-specific. Include your registered contact detail and a clear request so we can route it to the right team.